At Rinse we want to answer any possible questions you may have about any of our services. The following information should help you better understand our services and process.
How does your carpet/upholstery cleaning system work?
All Carpet Cleaning is carried out to industry standard best practices and is a 5 stage process.
1. Pre-vacuum Dry soil is removed by throughly vacuuming. Removing dry soil is one of the most vitally crucial steps in any cleaning process.
2. Pre-spray A preconditioning agent is applied to emulsify and break down soil and general spots for a more through clean.
3. Pre-spot Difficult spots are pre-treated with special solutions to increase chances of removal.
4. Agitation Depending on the fabric/carpet a soft brush or more aggressive mechanical rotary brush is used to further loosen the soil.
5. Hot water extraction The carpet/fabric is then throughly rinsed using a powerful extraction cleaning system capable of temperatures up to 110 degrees c leaving the carpet/fabric pH neutral and free of any cleaning detergents.
How long will it take for the carpet/upholstery to dry?
Usually, carpets take between 3 to 6 hours to dry. We recommend leaving windows and doors open, if possible, to increase air circulation and ventilation and if necessary, turning heating on to further aid the drying process.
Can you remove all stains?
No professionally trained carpet cleaner will guarantee every stain will come out of your carpet, but we always try our best!
What we CAN guarantee is that your carpets will be thoroughly deep cleaned, and all dirt will be removed. The hot water extraction method, also known as steam cleaning, is the best method for removing stains, ground in dirt and odours. Even stubborn stains such as food, mud or remains of pet deposits can be removed. We always give advice about what results can be expected before any work is started. Sometimes it may not be possible to remove every mark on your carpet, for example, in cases where household cleaning products such as Vanish have previously been applied and those marks re-appear during the cleaning process.
How soon can I walk on the carpet?
You are able walk on the carpet as soon it has been cleaned. However, wearing clean indoor shoes or non-rubber soled slippers is advisable. We can provide plastic shoe covers if required. It is also advisable to stop pets from walking on the carpet and avoid heavy traffic across it during the drying process.
Do I need to vacuum the area before you arrive?
No, this is not necessary we always pre vacuum the area with a commercial grade vacuum cleaner prior to extraction process.
Are the products you use child & pet friendly?
Yes, the products we use are child and pet friendly.
Are you trained & insured?
Yes, we are professionally trained & fully insured.
Where is the wastewater disposed of?
After completion we must dispose of wastewater down either an external kitchen drain or an internal loo. This is to ensure that we remain committed to disposing wastewater from the machines correctly.
Should we clear the room in preparation for our carpets to be cleaned?
It is best to remove as much as possible from designated rooms. We understand in some circumstances large furniture can’t be removed - Beds, Large Sofas Etc. In this event we can clean around the furniture or move as we clean if possible to safely do so.
Are Parking, Congestion/ULEZ Charges included in your services?
Unfortunately, if we are subject to these charges, we must add them into our quotation.
Do you offer Scotch Guard / Stain Guard Protection services?
Yes, this is a service we offer – please contact us or see our services page to find out more!
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“We had a number of carpets cleaned by Rinse which had not been cleaned for a long time. There were quite few marks and stains on them, which, they were able to be completely removed. Carpets now look and smell as good as new. Adam was polite, professional and knowledgeable we would not hesitate to recommend his services.”
Sylvia Smith
“The service I received from Rinse was outstanding. I have used several different carpet cleaners in the past that have never been up to standard. But Rinse have left my carpets brand new!! I am extremely pleased with the service and will be recommending to friends and family. Adam was very polite and knowledgeable. I will definitely be using again!”
Daisy Ward
"Adam gave us a marvellous service cleaning our carpets and garden furniture. He was punctual polite and knowledgable. He did a perfect job."
Ann Whiting
"Adam was punctual, professional and got my office carpet pretty much back to brand new. I was going to replace the whole office due to the nature of our business… dark black oily footprints… he had his work cut out, but has saved me a fortune. I will be using him to clean my home too. Highly recommended."
fletcha
"I had all my carpets and sofa deep cleaned as I have puppy, so I wanted to get rid of Odours and stains! I couldn’t recommend Rinse enough, very professional, on time and the end result was way more then I expected. Would recommend to everyone!"
Lilly Ward
"I had Adam come and. Clean my carpet on Friday, what a nice man he was and done a brilliant job in cleaning my carpets. I would highly recommend him, very polite and punctual."
Mandy Long
"Fantastic service, Adam and Daisy did the most amazing job. We have two dogs and the carpets and rugs have come up new. Very professional service from start to finish. Absolutely would recommend them to everyone. Great great service and really lovely people!"
Samantha Barton
"Amazing Service! My carpet looks like new! Within 2 days of me calling Adam he came out gave me a quote & carried out the work! Squeezed me in as I have some viewings on the Property! Overall great service & a great guy!"
Marmalade Ball
"Adam cleaned our hall, staircase and study carpets today. He removed several black stains too. The carpets now look like brand new! He turned up on time and worked very hard. He has professional cleaning products and also a large professional cleaning machine and is an expert. I would not hesitate to recommend him. He is very genuine and cleans the carpets for a very reasonable price. We are very pleased."
Josephine Clayton
"I just moved into a new property and used rinse to clean all the carpets. They came up great. I would definitely recommend them."
Matthew Pearce
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